Privacy Policy

1. Who We Are

Punta Cana Best Excursions (PBE) operates an online platform for booking Punta Cana excursions, activities, private experiences, transportation, and related tourism services.

Punta Cana Best Excursions

Slingshot HUB

Carretera El Macao Arena Gorda #2 El Macao 

Punta Cana Higüey La Altagracia

Email: puntacanabestexcursions@gmail.com
Customer Service: 1-849-2628572

2. What Is Personal Information?

Personal information is information that identifies you or can reasonably be associated with you.

Depending on how you use our services, this may include:

• First and last name
• Email address
• Telephone or WhatsApp number
• Hotel or accommodation
• Billing information
• Booking details
• Travel dates
• Flight information
• Number of travelers
• Ages of participants when necessary for an activity
• Account information
• Communications with PBE
• Reviews and feedback
• Technical website information

We only seek to collect information reasonably necessary to provide, improve, secure, and manage our services.

3. Information We Collect When You Make a Reservation

When you book an excursion, activity, transportation service, or other experience, we may collect information such as:

• Full name
• Email address
• Telephone or WhatsApp number
• Hotel or accommodation
• Pickup location
• Excursion or service selected
• Reservation date
• Number of adults and children
• Participant information required by the activity
• Flight details when airport transportation is requested
• Special requests
• Payment and transaction information

This information is used to:

• Create and manage your reservation
• Confirm availability
• Coordinate transportation
• Communicate pickup information
• Process payments
• Send booking confirmations
• Communicate changes to your reservation
• Provide customer assistance
• Coordinate your service with the applicable activity provider

4. Payment Information

When you make a payment, payment-related information may be processed by PBE or an authorized payment-processing provider.

Depending on the payment method selected, your financial information may be submitted directly to a third-party payment provider.

Payment information is used only as necessary to:

• Process authorized payments
• Verify transactions
• Issue refunds when applicable
• Prevent fraudulent transactions
• Maintain appropriate financial records
• Resolve payment disputes

PBE may use different authorized payment processors depending on the payment method, card issuer, country, or transaction requirements.

5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security systems, or related technologies.

Depending on the configuration of our website, this information may include:

• IP address
• URL or page accessed
• Date and time of access
• Browser type
• Device type
• Operating system
• Referring website
• Network and connection information
• Website response and loading information
• Technical errors and security events

We may use this information to:

• Operate the website
• Improve website speed and performance
• Balance website traffic
• Diagnose technical problems
• Prevent fraud and abuse
• Protect our website and systems
• Identify attempted cyberattacks
• Maintain system security
• Investigate suspected illegal activity when appropriate

Technical logs may be retained for a limited period based on security, operational, and legal requirements.

Where our systems are configured to retain IP-address logs for 30 days, those records are normally deleted or anonymized after that period unless continued retention is necessary for security, fraud prevention, dispute resolution, or legal obligations.

6. PBE Accounts & Affiliate Accounts

PBE may allow customers, travel professionals, affiliates, or business partners to create an account.

Depending on the type of account, we may request:

• First name
• Last name
• Company name
• Email address
• Telephone number
• Username
• Password or secure login credentials
• Business information

This information is used to establish and manage the account and provide access to the applicable PBE services.

Passwords should be stored and processed using appropriate security measures and should never be shared with other users.

You are responsible for keeping your account credentials confidential.

7. Saved Activities & Wish Lists

If your PBE account includes favorites, saved activities, or wish-list functionality, we may store the activities you select.

This information allows you to:

• Save excursions for later
• Compare activities
• Plan your vacation
• Share selected experiences when that functionality is available
• Return to activities you previously viewed or selected

You may remove saved activities from your account when the applicable feature allows you to do so.

8. Customer Service & Inquiries

When you contact Punta Cana Best Excursions, we may process the information you provide so we can respond to your request.

You may contact us through:

• Email
• Telephone
• Website contact forms
• WhatsApp
• Website chat
• Social media
• Other communication channels offered by PBE

Information processed may include:

• Your name
• Contact information
• Booking number
• Reservation information
• Message content
• Uploaded documents or images
• Previous communication related to your request

We may retain customer communications when reasonably necessary to maintain business records, provide customer support, protect our legal interests, or comply with legal requirements.

9. WhatsApp & Social Media

If you contact PBE using WhatsApp, Facebook, Instagram, or another social media platform, your information may also be processed by the company operating that platform.

Your use of those services is subject to the privacy terms and settings of the applicable platform.

PBE uses the information received through these channels primarily to answer questions, provide customer support, and assist with reservations.

10. Telephone Calls

Telephone conversations are not intended to be recorded unless appropriate notice or consent has been provided when required.

When a call is recorded for customer-service or quality purposes, the recording may be used to:

• Review customer service
• Improve staff training
• Resolve disputes
• Verify reservation instructions

Where PBE uses a 30-day recording retention period, recordings will generally be deleted after approximately 30 days unless continued retention is reasonably necessary for an unresolved issue or legal requirement.

Where consent is the basis for a recording, you may withdraw that consent for future processing by contacting PBE.

11. Reviews & Ratings

After completing an excursion or activity, we may invite you to provide a review or rating.

Reviews may be collected directly by PBE or through third-party platforms such as:

• Google
• TripAdvisor
• Facebook
• Other travel or review platforms

Submitting a review is voluntary.

If you publish a review through a third-party service, the review is also subject to that platform's privacy policy and terms.

Reviews submitted directly to PBE may be displayed on our website together with information you have authorized us to publish.

If you want a review submitted directly to PBE removed, please contact our customer service team.

For reviews published directly on a third-party platform, removal requests generally need to be submitted to that platform.

12. Tour Operators & Service Providers

Many excursions offered through Punta Cana Best Excursions are provided or operated by local activity companies.

To fulfill your reservation, PBE may provide necessary information to the company operating your excursion, attraction, transportation, or other service.

This may include information such as:

• Customer name
• Number of participants
• Hotel
• Pickup location
• Contact number
• Activity date
• Special requirements
• Reservation details

We only intend to provide information reasonably necessary for the supplier to perform the booked service.

Independent tour operators may have their own privacy practices and legal responsibilities regarding information they receive.

13. Technical Service Providers

PBE may use outside technology providers to operate portions of our website and business systems.

These may include providers of:

• Website hosting
• Cloud infrastructure
• Databases
• Email delivery
• Payment processing
• Website security
• Analytics
• Customer communications
• Reservation management
• Data backup

These providers may process personal information when necessary to provide their services to PBE.

We seek to use established service providers and to limit access to information according to the services being performed.

14. Website Hosting

Our website and supporting systems may use third-party hosting and cloud-service providers.

Depending on the technology currently used by PBE, information may be processed or stored in the United States or other jurisdictions where our service providers maintain infrastructure.

Because technology providers and infrastructure may change, PBE does not guarantee that all information will always be processed in one specific country or server location.

Where personal information is transferred internationally, we seek to handle those transfers in accordance with applicable data-protection requirements.

15. Email Services

PBE may use third-party email-delivery providers to send:

• Reservation confirmations
• Payment notifications
• Pickup information
• Customer-service communications
• Password or account messages
• Promotional communications
• Newsletters

These providers process information such as your email address and message-delivery information as necessary to deliver and manage emails.

16. Email Newsletters & Marketing

You may have the option to subscribe to the Punta Cana Best Excursions newsletter or promotional emails.

We may use your email address to send information about:

• Punta Cana excursions
• New activities
• Special promotions
• Transportation services
• Private experiences
• Seasonal offers
• Travel information

Where consent is required, we will request permission before sending marketing communications.

Every promotional email should provide an option to unsubscribe.

You may also request removal from promotional email communications by contacting:

info@puntacanabestexcursions.com

Unsubscribing from marketing communications does not prevent PBE from sending necessary transactional communications concerning an active reservation, payment, customer-service request, or account.

17. Cookies

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored by your browser that help websites function and remember certain information.

Cookies may be used for purposes such as:

• Keeping the website functioning
• Maintaining session information
• Remembering preferences
• Improving website performance
• Security and fraud prevention
• Understanding how visitors use the website
• Measuring marketing performance when applicable

Some cookies may be necessary for the website to operate and cannot reasonably be disabled through our systems.

Analytics, advertising, or other non-essential cookies may be subject to additional consent requirements depending on the visitor and applicable law.

Where available, you may use our cookie settings to control optional tracking technologies.

18. Analytics & Website Performance

PBE may use website analytics and performance tools to understand how visitors interact with our website.

Depending on the services enabled, these tools may collect information about:

• Pages visited
• Time spent on pages
• Browser and device
• Approximate location derived from technical data
• Referral source
• Clicks and website interactions
• Website errors
• Conversion activity

We use this information to improve website performance, understand customer interests, and improve our services.

Where required, non-essential analytics or advertising technologies will be subject to applicable consent choices.

19. Why We Process Personal Information

Depending on the circumstances, PBE may process personal information because it is necessary to:

• Provide a service you requested
• Process and manage a reservation
• Fulfill contractual obligations
• Process payments
• Respond to inquiries
• Protect our legitimate business interests
• Maintain website security
• Prevent fraud
• Comply with legal obligations
• Resolve disputes
• Improve our services
• Send marketing where permitted or authorized
• Carry out another purpose for which you provided consent

20. How Long We Keep Personal Information

PBE does not intend to retain personal information longer than reasonably necessary.

Retention periods may depend on:

• Type of information
• Purpose for which it was collected
• Reservation history
• Accounting requirements
• Fraud-prevention requirements
• Legal obligations
• Disputes or claims
• Customer-service requirements
• Consent provided by the customer

When information is no longer reasonably required, it may be deleted, anonymized, or securely retained only when required for an applicable legal or business purpose.

21. How We Protect Your Information

PBE seeks to use reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Unauthorized disclosure
• Misuse
• Alteration
• Destruction

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their passwords, devices, email accounts, and reservation information.

22. Your Privacy Rights

Depending on your location and the laws applicable to your personal information, you may have rights concerning your information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request updating of outdated information
• Request deletion when legally available
• Object to certain processing
• Withdraw consent when processing is based on consent
• Unsubscribe from marketing communications
• Ask how your information is being used

Certain requests may be limited where PBE has a legal obligation or legitimate requirement to retain specific records.

We may need to verify your identity before processing a privacy request.

23. How to Make a Privacy Request

To ask about your personal information or exercise an applicable privacy right, contact:

Email: puntacanabestexcursions@gmail.com

Please include:

• Your full name
• Email or telephone number associated with your reservation
• Booking number, if applicable
• A clear description of your request

We may request additional information when reasonably necessary to confirm your identity and protect your information from unauthorized disclosure.

24. Children's Information

PBE provides many family-friendly activities, and reservations may include children.

Information concerning minors should generally be provided by a parent, guardian, or responsible adult when necessary to complete a reservation or determine whether a child meets an activity's age or participation requirements.

We do not intend to use children's information for purposes unrelated to providing the requested travel or activity service.

25. Sharing or Selling Personal Information

PBE does not intend to sell customer personal information as a standalone business activity.

Information may be shared when reasonably necessary with:

• Excursion operators
• Transportation providers
• Attractions
• Payment processors
• Technology providers
• Email providers
• Professional advisers
• Government or law-enforcement authorities when legally required

Information may also be disclosed where reasonably necessary to protect PBE, our customers, our suppliers, or other persons from fraud, unlawful conduct, or security threats.

26. International Visitors

Punta Cana Best Excursions serves travelers from many countries.

Privacy rights and legal requirements may differ depending on where you reside.

When privacy laws outside the Dominican Republic apply to PBE's processing of your personal information, PBE will seek to handle that information in accordance with the applicable requirements.

27. Links to Other Websites

Our website may contain links to websites operated by tour providers, payment services, social networks, review platforms, or other third parties.

PBE does not control the privacy practices of independent third-party websites.

We encourage you to review the privacy policy of any external website before providing personal information.

28. Changes to This Privacy Policy

Punta Cana Best Excursions may update this Privacy Policy when our services, technologies, providers, or legal requirements change.

The updated version will be published on our website.

The Last Updated date should be changed whenever material modifications are made.

Last Updated: August 13, 2026

29. Contact Punta Cana Best Excursions

If you have questions about this Privacy Policy or how PBE handles personal information, please contact us:

Punta Cana Best Excursions

Slingshot HUB

Carretera El Macao Arena Gorda #2 El Macao 

Punta Cana Higüey La Altagracia

Email: puntacanabestexcursions@gmail.com
Customer Service: 1-849-262-8572